Calling Information

To order, please contact us by phone at  (952) 835-4944

or send us a fax to (952) 835-2218.

For contact information or inquiries E-mail us at: inquiry@hiawathainc.com

TERMS: Net 30 days in US funds for accounts that have “Open Account” status with us.  A service charge of 2% per month will be applied to all accounts that are over 30 days past due.

PRICES AND DISCOUNTS: All prices are FOB  Bloomington, Minnesota, and apply to one order for one destination shipments.  All applicable taxes will be added to the invoice unless we have a resale exemption document on file.

HANDLING: A $15.00 net handling charge will be added to all orders under $50.00 list price.

FREIGHT: Hiawatha, Inc. will ship freight-allowed on shipments valued at  $1250.00 net or more for customers within the continental US.  Standard freight policies are for shipments to a single destination by carrier and route of Hiawatha, Inc’s choice.  A single $5.00 net per order handling charge is added to all non-prepaid orders.  Charges resulting from “Delivery Notification” from the freight company will be billed back to the customer.  Customers have the option of specifying a carrier or routing, however when such a carrier or routing is specified, the order will be shipped freight collect or billed to a third party when relevant.

CLAIMS:  Shortages or errors in shipment must be reported within 48 hours after receipt of goods.  It is the responsibility of the customer to inspect and report damaged or lost merchandise  to the delivering carrier at the time of delivery.

RETURNS:  No merchandise may be returned for credit without a Returned Goods Authorization.  We will not accept or credit any items of special order, special sizes or types of products.  On items that are accepted for credit, a charge will be assessed to cover the cost of handling and any rework that may be required. A minimum 35% charge restocking charge will be based on the condition of the material and it’s purchase price.

WARRANTY:  All products are warranted to be free of defects in material and workmanship for the period of one (1) year from date of shipment.  We reserve the right to replace or repair any product found defective within this period.  No other warranty expressed or implied is valid

LIABILITY:  Hiawatha will not accept liability for cost of field labor or materials to adjust, change or correct any products except what we specifically authorized in writing.  The company reserves the right to make changes in design, or to make additions to, or improvements in its products without incurring any obligation to incorporate or install such design changes, additions or improvements in or on products previously manufactured or sold.

CHANGES/CANCELLATIONS/ADDITIONS: Any changes or cancellations of purchase orders must be confirmed by fax or mail.  A $25.00 net charge will be added to all orders that are changed after the order is processed.  Adding products to purchase orders already received by Hiawatha, Inc. will not be allowed after 24 hours.

ORDERING INFORMATION:

TEMPLATES: Will be furnished without charge upon request.  Such drawings are for use of door manufacturer only as a guide in locating necessary reinforcements.  Actual hardware will be shipped to the door manufacturer if your order so specifies.  Kick plates and hand-formed items are not to template.

WHEN ORDERING: Specify all pertinent information such as: center to center dimension, hand of door (if handed item), type of fastening, catalog number and complete finish designation